Trusted Shops Warranty

 

Shopping in our store is at least as safe as in a traditional store, but more convenient!

 

Shopping security in a store www.WEC.com.pl is at the highest level which ensures that the certification process is conducted annually by Trusted Shops http://www.trustedshops.pl

 

Certyfikat EUROLABEL

  

Representation in Poland

Trusted Shops GmbH
Przedstawicielstwo w Polsce
ul. Bonifraterska 17
00-203 Warszawa

Headquarters

Trusted Shops GmbH
Subbelrather Strasse 15c
50823 Kolonia, Niemcy

Tel.: +48 22 462 6400

 

  

 

What guarantees the consumer the Trusted Shops certification?

 

 Trusted Shops is the European e-commerce trust mark for Consumers and Retailers. It was created to ensure consumer confidence he needs for the use of electronic systems for remote sales. It also serves as confirmation of consumer confidence in cross-border transactions within the European Union.  

 

Seeing the sign Trusted Shops, the consumer can be sure that he will receive reliable and trustworthy services, and that:

• conditions of sale are comprehensible and described on the website,

• shop respects the rules on the protection of personal data,

• product will be delivered according to the contract,

• irregularities transaction will be used to examine the complaint procedure.

• Internet shops certified by Trusted Shops have a money back warranty in case of non-delivery, or failure to return money after retraction.


 

 The possibility of the goods returning  

 

 

We use standards higher than those provided for in Polish law do. Therefore, they allow customers to return goods without giving any reason within 24 days from the date of delivery.    

Insurance for valuable shipments.

 

All shipments are insured against loss and damage during transport. Therefore, you do not have to worry about that, it will lose the money that you prepaid to our bank account. In the case of loss of the shipment, we send the order again or refund the value of the prepayment.     

 

Transparency of information.  

 

On our pages are presented in a transparent manner with full information on applicable terms of sales and complete information about the company WEC-Your Jeweller Grzegorz Węc and Artur Węc S.C. - the owner of the shop WEC.com.pl. We do not hide anything because we work honestly, and we have nothing to be ashamed.     

 

Personal data protection.  

 

We adhere to the rules on personal data protection in line with the applicable provisions of Polish law. What's more, if you express such a wish, we will remove your data from our system after the completion of the sale. The customer base, and users are registered in the book of the Inspector General under number: 078929.     

 

Encrypted, certified SSL connection.  

 

The process of placing an order and filling documents for installment sales is realized in an encrypted SSL connection warranted by a valid certificate issued by CERTUM - General Certification www.certum.pl carried out by Unizeto Technologies SA in Szczecin. Information about the certificate you can receive by clicking check when ordering on the icon "padlock" in the bar of the browser window. 

 

 


 

  

Pic. 1 Tools for filing complaints, or return in the customer panel.

 

Customer panel

 

 

 

 

 


 

 

 Store confidence  

 

Company WĘC-Twój Jubiler Grzegorz Węc i Artur Węc s.c. exists from 1999. It is the child of created in 1990 “Gold atelier - Grzegorz Węc”. In our activity, we follow the rules below:

  

  PHILOSOPHY   

 

  • We believe that if a person is doing what they really enjoy, they will be happy and will do a very good job. So we do our best to create a workplace environment that is both professional and pleasant. 
  • We work on our brand image every day. It is important for us to have repeat business from our customers. This tells us that we have done our job well and earned a good reputation. 
  • We strive to be flexible and adapt to our customers needs and desires. Although those needs and desires can vary from customer to customer, our approach is always to serve each customer equally and in a professional way.      

 

CUSTOMER SERVICE VALUES:

 

We adhere to the 3-C's rule:

 

  • We always give our Customer pertinent information in an honest and professional way. 
  • We work with our Customers no matter what the challenge. We go out of our way to help them with their purchase decision.
  • Simply put, we want each Customer to have a good experience, and shop with us again in the future.    

 

 

 

GOALS: Every goal is intended to satisfy our customer.  

 

 

  • Communication - good communication first means listening to customers' needs and desires. We wish to make each experience pleasant for our customers. We know we can accomplish this through good communcation.

  • Diligence - we demand a lot from our suppliers, employees and ourselves, all for the purpose of satisfying our customers in quality, price and service. We want the products under our WEC brand name to be associated with high quality, beautiful style and good value. We are diligent in attaining this goal.

  • Creativity - we have a very systematic way of doing business but sometimes we have to be flexible and creative in order to solve a problem or satisfy a customer's request. That is always our intention. There is a way to overcome any challenge. Also we are continually assessing our product line to ensure that our products are innovative and creative.  

 

 

 

 
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