Ways of dealing with products made according to customer or with engravings


 In our shop, it is possible to withdraw the products  


You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the date on which you acquire possession of things or a third party other than the carrier and indicated by you came into the possession of things.  

In our shop, time to withdraw from the contract was extended to 24 calendar days. The condition is the simultaneous return the goods within a period no longer than the period.      


The right of withdrawal by the consumer is switched off in case of:  

Agreement, the subject of which is the provision for non-prefabricated, manufactured according to the specifications of the consumer or its individual needs. This applies to products made for individual customers, with changes made according to customer requirements, using unusual stones or stones supplied by the customer, and printed with inscriptions or other engravings.          

In exceptional cases, the store may take product made to him before engraving (this option should be determined before each purchase with the seller and confirmed in writing).      


To accept the retraction of goods with engraving besides the consent of the owner of the store it has to be met the following conditions:  

1) You can remove the engraving without excessive effort  

2) The product while removing engraving will not be damaged  

3) After removing engraving, the value of the product cannot be excessively reduced          


For permission to return the product the customer bears the following costs:  

1) The cost of engraving according to the price list  

2) The cost of removing engraving and bring the product into condition for sale in height - 70 PLN      


These costs are deducted from the amount returned to the client as a dedicated product.          


All questions concerning products made from engravings Please send sklep@wec.com.pl

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